Return and Refund Policy

ast Updated: Friday, January 12, 2024

Thank you for choosing dynating! We want to ensure that your shopping experience with us is smooth and satisfactory. Please read our Return and Refund Policy carefully.

1. Eligibility for Returns

We accept returns for items shipped to Canada, the United Kingdom, and the United States. To be eligible for a return, the item must meet the following criteria:

Eligibility Criteria:

Item must be in new, unused condition.
Original packaging must be intact.
Proof of purchase is required.

2. Return Window

You have a 30-day window from the delivery date to initiate a return.

3. Return Method

To initiate a return, please follow these steps:

Fill out the contact form on our Contact Us page with the following order details:
- Order ID
- Full Name
- Email Address
- Phone Number
- Attach pictures of the purchased item
Our customer support team will review your request and, if approved, will provide you with a shipping label.
Pack the item securely, affix the provided shipping label, and send it back to us.

4. Item Condition

Returned items must meet the following conditions:

Item must be in new and unused condition.
Original packaging must be intact.

5. Restocking Fee

We do not charge any restocking fees.

6. Return Reasons and Fees

No Fee (Defective): If you receive a defective item, we will replace it or provide a full refund without any fees.

7. Refund Process

Once your returned item is received:

Inspection: Our team will inspect the returned item.
Notification: You will receive timely notifications about the status of your refund.
Initiation: If approved, the refund will be initiated promptly to the original method of payment (PayPal).